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Burnley Wood Medical Centre 50 Parliament StreetBurnley, Lancashire, BB11 3HRTel: 01282 731395
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Our aim is to provide the best possible care for all our patients. We welcome all comments or compliments about the service that we provide.
Any compliments, concerns or complaints about the practice can be discussed with the Practice Manager or any Doctor. For formal complaints please write to the Practice Manager and you will receive a response within 10 working days.
We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.
Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns. He will explain the complaints procedure to you and make sure your concerns are dealt with promptly.
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.